 RETURN AND REFUND POLICY IS ONLY APPLICABLE TO CANADIAN SHIPMENTS. DUE TO INTERNATIONAL SHIPPING AND CUSTOMS CHARGES, WE ARE UNABLE TO ACCEPT RETURNS OR REFUNDS ON NON-CANADIAN ORDERS. Please contact us before returning any items. We will provide you with a Return Code. All items may be returned within 10 calendar days of receipt for a refund less any shipping charges paid on the original order. - We do not cover the cost of shipping the product back to Vanilla Food Company. These return shipping costs are the responsiblity of the customer. - All return items should be returned within original packaging. - Any food items must not have been opened. Refunds will be issued upon receipt and inspection of returned products. We cannot accept returns if: - Item is not returned in original packaging. - Any food item has been opened. - Any item has a return post-mark dated beyond the return period. To return an item: 1) Please email us (info@vanillafoodcompany.com) or call us toll-free (877-207-3828) and provide the name of the items you would like to return 2) We will provide you with a Return Code 3) Ship the returned product including the Return Code to: Vanilla Food Company 190 Don Park Road Unit 1 Markham, ON L3R2V8 CANADA 4) Upon recipt and inspection, we will apply the refund to your credit card or through Paypal |
