Shipping Policy


FLAT RATE SHIPPING CHARGES
We charge a flat shipping rate to anywhere in Canada and the United States. Flat shipping rates for Standard delivery are:
- $7.00 to anywhere in Canada
- $17.00 to anywhere in the Continental United States

International customers outside of Canada and the Continental United States should contact us for shipping rates

STANDARD DELIVERY TIMELINES
After placing your order, we typically package and ship within 1 business day. All standard orders are shipped via Canada Post Expedited Service and are assigned tracking numbers.  The following table provides an estimate on when you should expect to receive your order.  *Please note that speed of delivery are as advertised by Canada Post. Unfortunately, we cannot guarantee that your order will arrive within these times.

Canada (Standard Delivery)
Alberta 4 to 13 business days after order has been shipped
British Columbia 4 to 13 business days after order has been shipped
Manitoba 3 to 13 business days after order has been shipped
New Brunswick 3 to 4 business days after order has been shipped
Newfoundland 6 to 13 business days after order has been shipped
Northwest Territories 6 to 13 business days after order has been shipped
Nova Scotia 3 to 13 business days after order has been shipped
Nunavut 6 to 13 business days after order has been shipped
Ontario 1 to 6 business days after order has been shipped
Prince Edward Island 4 to 5 business days after order has been shipped
Quebec 1 to 6 business days after order has been shipped
Saskatchewan 3 to 13 business days after order has been shipped
Yukon Territory 7 to 13 business days after order has been shipped

United States (Standard Deliver)
Expect to receive your order 6 to 10 business days after order has been shipped. Please note that U.S. Customs officials may delay parcels at the border.

EXPRESS DELIVERY TIMELINES
If you require faster delivery of your order, we also offer express shipping
Within Canada (not including Nunavut, Yukon or Northwest Territories) - $16.00 per order
Within Continental United States - PLEASE EMAIL US FOR EXPRESS SHIPPING COSTS TO UNITED STATES
We use Canada Post Xpresspost Service for all express shipping orders. The following table provides an estimate on when you should expect to receive your order.  *Please note that speed of delivery are as advertised by Canada Post. Unfortunately, we cannot guarantee that your order will arrive within these times.

Canada (Express Delivery)
Alberta 2 to 7 business days after order has been shipped
British Columbia 2 to 7 business days after order has been shipped
Manitoba 2 to 7 business days after order has been shipped
New Brunswick 2 to 3 business days after order has been shipped
Newfoundland 3 to 7 business days after order has been shipped
Northwest Territories 3 to 7 business days after order has been shipped
Nova Scotia 2 to 7 business days after order has been shipped
Nunavut 3 to 7 business days after order has been shipped
Ontario 1 to 5 business days after order has been shipped
Prince Edward Island 2 to 3 business days after order has been shipped
Quebec 1 to 5 business days after order has been shipped
Saskatchewan 2 to 7 business days after order has been shipped
Yukon Territory 3 to 7 business days after order has been shipped

To select your shipping option, simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

TRACKING NUMBERS
All orders are assigned a Canada Post tracking number.  Once your order has been shipped, a Shipping Confirmation email will be sent to you. Upon receipt of the Shipping Confirmation email, you will be able to login to your account to view your Canada Post tracking number. The progress of your shipment can be tracked on Canada Post's website (www.CanadaPost.ca).

NOTE TO U.S. CUSTOMERS
All pricing on our website is in Canadian (CAD) dollars.  When you make a purchase, your credit card company or Paypal will automatically charge you in U.S. dollars (USD) based on their existing exchange rates.  Generally, USD $1 = CAD $1.20.  So USD $100 would purchase approximately CAD $120 worth of product from our store.  Currency exchange sites such as www.XE.comcan provide you with a good approximation of constantly changing currency rates.

All shipments originate from warehouses within Canada.  Generally, purchases less than USD $800 are not charged import duties or brokerage fees when crossing into the United States.  However, we cannot guarantee this.  Please be aware that U.S. customers are responsible for any additional import duties, taxes or fees charged by U.S. Customs.  For any food-related shipments to the U.S., Vanilla Food Company complies with F.D.A. Prior Notice regulations to expedite shipments across the border.

NOTE - RETURN AND REFUND POLICY IS ONLY APPLICABLE TO CANADIAN SHIPMENTS.  DUE TO INTERNATIONAL SHIPPING AND CUSTOMS CHARGES, WE ARE UNABLE TO ACCEPT RETURNS OR REFUNDS ON NON-CANADIAN ORDERS